In Saudi Arabia the goal is to help women (who are presently unable to step out of the house without a male relative) to be trained in “communications, presentation skills,
corporate etiquette, global culture and MS Excel skills” and encourage them to join the brave new world of back-office workers who may not be male and who are not relatives (but presumably still virtual and kosher).
Indian IT bellwether TCS Sunday opened the first
all-women back office centre in Riyadh, Saudi Arabia, in partnership
with GE and Saudi Aramco. The 3,200-square metre business process centre will offer jobs for
3,000 Saudi women for customers like oil major Saudi Aramco and the
US-based General Electric (GE) in the desert kingdom over the next three
“The back office, which is supported by the Saudi government’s human
resources development fund programme, strengthens job creation and
economic diversification,” the global software major said in a statement
here. The centre will provide specialised finance and accounting, human
resources, materials supply and office services to improve operational
“Skills, talent and technology converge at the centre, marking a new
era for the IT and business process services industry in the kingdom,”
Tata Consulting Services (TCS) CEO and managing director N.
Chandrasekaran said on the occasion.
Saudi Minister of Commerce and Industry Tawfiq bin Fawzan Al Rabiah,
Saudi Arabian general investment authority deputy governor Prince Saud
bin Khalid, Saudi Aramco chief executive Khalid Al Falih and GE
vice-chairman John Rice were present at the centre’s inaugural event.
“The centre brings significant value to our economy and helps address
the challenge of creating jobs for talented and skilled Saudi female
graduates, establishes a diverse workforce and boosts our
competitiveness,” Al Falih said.
With TCS’s domain expertise in providing shared services the world
over, including its customers in the kingdom, the centre will focus on
its core competencies. “We thank our partners Saudi Aramco and GE and look forward to their
support to scale up operations at the centre,” Chandrasekaran noted.
Both partners have hired 100 women each and transferred their back office services to the centre. “The centre is a proof of our commitment to support the kingdom in
human capital development and job creation for its women,” Rice said.
In the first phase, about 300 women employees were given intensive
training in various disciplines. Of them, 90 percent are fresh graduates
and the remaining have two-to-four years of experience in back office
operations. They were chosen from King Saud University, Princess Noura University
and Imam University from 1,200 candidates interviewed for the jobs.
“The recruits were trained in communications, presentation skills,
corporate etiquette, global culture and MS Excel skills to ensure
highest levels of service efficiency,” the statement added.